Privacy Policy for Flowers Isle of Dogs Customers

Introduction

This Privacy Policy sets out how Flowers Isle of Dogs collects, uses, and protects our customers' personal information in accordance with the UK General Data Protection Regulation (UK GDPR). This policy applies to all customers placing orders with Flowers Isle of Dogs, whether you are in the Isle of Dogs or in the surrounding districts. We are committed to handling your information responsibly and transparently.

What Personal Data We Collect

When you place an order or interact with our services, the following personal data may be collected:

  • Identity Data: Name, salutation, and, where relevant, company name (for corporate orders).
  • Contact Data: Delivery address, billing address, phone number, and any other contact information provided.
  • Order Information: Details of products or services ordered, delivery instructions, and related notes.
  • Payment Data: Payment method and transaction details (Note: actual card details are processed securely by our payment processors and are not stored by Flowers Isle of Dogs).
  • Communication Data: Records of your communications with us, such as messages, special requests, and feedback.
  • Technical Data: IP address, browser type, and device identifiers when you order through our website.

We do not knowingly collect special category data (such as health or religious information) unless provided directly by you for purposes such as allergy notifications or specific delivery instructions.

Lawful Basis for Processing Your Data

We process your personal data based on one or more of the following lawful grounds as provided by the UK GDPR:

  • Contractual Necessity: To fulfil our obligations when processing and delivering your orders.
  • Legal Obligation: To comply with laws and regulations, including record-keeping and tax requirements.
  • Legitimate Interests: To improve our services, prevent fraud, and maintain the security of our operations, provided these interests are not overridden by your data protection rights.
  • Consent: For certain types of communications (such as marketing) or where local law requires, we obtain your explicit permission. You have the right to withdraw consent at any time.

Purposes of Data Processing

Your information is collected and processed for the following purposes:

  • To process, deliver, and confirm orders you place with us.
  • To communicate with you regarding your orders, deliveries, or related customer service matters.
  • To improve our products, website, and overall service experience.
  • To meet our legal, regulatory, and financial obligations.

We do not sell or lease your personal information to third parties.

Data Sharing and Processors

To deliver our services efficiently, we sometimes share your information with trusted third-party processors. These include:

  • Payment Processors: Securely process transactions (e.g., card payments).
  • Delivery Partners: Couriers or delivery services handling order fulfilment.
  • Technical Providers: IT, invoicing, and website hosting companies enabling our service operations.

All third parties acting as data processors are contractually bound to process your data in accordance with applicable data protection laws and only on our instructions. They must keep your information confidential and secure.

Data Retention: How Long We Keep Your Data

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The retention periods may vary depending on the nature of our legal obligations and the type of data involved:

  • Order details and contact information are retained for a minimum of six years to comply with HMRC and tax laws.
  • Payment information not directly held by us is subject to payment provider policies.
  • Records of communication are retained for up to three years, unless otherwise required by law or your specific request.

Once data is no longer required, it is securely deleted or anonymised so it can no longer identify you.

Your Data Protection Rights

Under the UK GDPR, you are entitled to the following rights regarding your personal data:

  • Right of Access: You may request a copy of the personal information we hold about you.
  • Right to Rectification: You can ask us to correct or complete any inaccurate or incomplete data.
  • Right to Erasure: You may request that your information be deleted, subject to exemptions for legal compliance or ongoing contractual obligations.
  • Right to Restrict Processing: In certain circumstances, you can request that we limit how we use your data.
  • Right to Object: You have the right to object to the processing of your data based on our legitimate interests or for direct marketing purposes.
  • Right to Data Portability: Where applicable, you may request a copy of your data in a transferable format.

To exercise any of these rights, or if you are dissatisfied with how we handle your data, you may contact us using the details provided through our customer service channels. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local supervisory authority.

Security of Your Personal Data

Flowers Isle of Dogs employs appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or destruction. These measures include encryption, secure storage, restricted access, and staff training on data privacy.

While we take all reasonably necessary steps to protect your information, please be aware that transmission of information via the internet is never completely secure.

Policy Scope: Isle of Dogs and Surrounding Districts

This Privacy Policy applies specifically to all Flowers Isle of Dogs customers who place orders from the Isle of Dogs and its surrounding districts. By placing an order or interacting with our services, you acknowledge and agree to the terms outlined in this policy.

Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. If significant changes are made, we will notify you through appropriate channels. Please check this page regularly to ensure you are aware of any updates.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our customer service team using the communication methods provided on our website or in your order confirmation materials. We are committed to addressing your concerns promptly and transparently.