Returns, Refunds and Complaints Policy - Flowers Isle of Dogs

Our Fresh Flowers Guarantee

At Flowers Isle of Dogs, we are dedicated to providing homes and businesses across the Isle of Dogs with the freshest blooms and unparalleled service every time you order. As your trusted local florist, we pride ourselves on delivering beautiful arrangements and ensuring your complete satisfaction. Our Fresh Flowers Guarantee means every bouquet or floral gift sent out from our shop is crafted with care and designed to last, bringing lasting joy to your recipients.

Damaged-on-Arrival Policy

While we take every precaution to package and handle your flowers with the utmost care, we understand that seldom, transit issues might occur. If your flowers arrive damaged or not in the expected pristine condition, please contact us as soon as possible on the day of delivery. Provide your order information and, if possible, a photo of the damaged item. This helps us quickly assess the issue and offer a solution.

Freshness Window

We guarantee that your flowers will stay fresh for a minimum of five days from delivery when cared for in accordance with our care instructions, which accompany each delivery. Some varieties may last even longer! If you believe your flowers have not met this Fresh Flowers Guarantee, please get in touch with us within this window. Let us know the concern and, where possible, provide supporting photos so we can resolve things swiftly.

Refunds & Replacement Options

Your satisfaction is extremely important to us. Should there be any reason you are not completely happy with your flowers due to quality concerns, we offer the following options within the five-day freshness guarantee period:

• Replacement: We can arrange for a fresh replacement bouquet to be delivered to your address at the next earliest opportunity.
• Refund: Alternatively, we are happy to process a full or partial refund to the payment method used for your purchase, depending on the circumstances.

Our goal is always to make it right for our Isle of Dogs customers, so please reach out promptly—ideally within 24 hours of noticing an issue—for the best service.

Complaints Process

If you have any issues about the quality of our products, delivery service, or any other aspect of our florist service, we want to hear from you. To make a complaint, please contact us with the details of your order, your concern, and any supporting images or information. We aim to acknowledge all complaints within one business day and endeavour to resolve them within three business days wherever possible. Our team will investigate the matter fully and provide a clear resolution, whether that is a replacement, refund, or another suitable solution.

Your Trusted Isle of Dogs Florist

Flowers Isle of Dogs is proud to serve the local community, delivering fresh flowers daily to households and businesses nearby. Our customer service is rooted in trust, quality, and care, making sure every floral experience with us is memorable for all the right reasons.

Thank you for choosing your local Isle of Dogs florist — please let us know how we can help if your floral delivery was anything less than perfect!