Flowers Isle of Dogs Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Flowers Isle of Dogs. These Terms & Conditions outline the rules, rights and obligations that apply to your access and use of our online flower delivery services within Isle of Dogs and the surrounding areas. By placing an order through our website, you agree to comply with these Terms & Conditions in full. Please read them carefully before you order. If you do not agree with any part of these terms, you must not use our service.

About Us

Flowers Isle of Dogs is an online retail service specialising in floral arrangements and flower delivery across the Isle of Dogs and nearby locations in the United Kingdom. These terms apply equally to all customers within these service areas.

Eligibility and Service Coverage

To place an order with us, you must be at least 18 years of age and legally capable of entering into a binding contract. Our flower delivery service is available to customers residing, working, or placing orders for delivery in Isle of Dogs and surrounding areas as presented on the website. Orders outside the specified areas may not be accepted or may be subject to additional terms.

Order Process

Placing an Order: Orders may be placed using our secure online ordering system. You will be asked to provide details such as recipient information, delivery address, delivery date, chosen product(s), and a valid payment method. Please ensure that all information is accurate to prevent any issues in processing or delivery.

Order Confirmation: Once your order has been submitted and payment authorised, you will receive an order confirmation on-screen and by email (if you have provided an email address). This confirmation acknowledges receipt of your order but does not constitute acceptance. Acceptance of your order and the completion of the contract will occur when we dispatch the flowers to the delivery address provided.

Product Availability: All products are subject to availability. In the event that an item is unavailable, we reserve the right to substitute it with a similar product of equal or greater value at no extra cost to you. We will make reasonable efforts to contact you before making a substitution.

Delivery: We aim to deliver on your chosen date, but occasional delays may occur due to circumstances beyond our control (such as traffic, weather, or force majeure events). Delivery will be considered complete when the flowers are delivered to the address provided, even if received by someone other than the named recipient. It is your responsibility to ensure someone is present to accept the delivery or arrange an alternative as per our delivery guidelines.

Payments

Accepted Payment Methods: We accept payment by major credit and debit cards as presented at checkout. All payments are processed securely. Your card will be charged at the point of order placement.

Pricing: All prices displayed on our website are in pounds sterling (GBP) and include any applicable taxes. We reserve the right to adjust prices at any time, but changes will not affect orders that have already been confirmed.

Payment Issues: If your payment is declined or not authorised, we will not be able to fulfil your order. You will be notified and given the opportunity to provide an alternative payment method. Orders for which payment is not received in full may be cancelled without notice.

Cancellations and Amendments

Customer Cancellations: If you wish to cancel your order, you must contact us as soon as possible. Orders cancelled more than 24 hours prior to the scheduled delivery date will be eligible for a full refund. Cancellations requested within 24 hours of delivery may not be possible if the order has already been prepared or dispatched.

Amendments: We will do our utmost to accommodate requests to amend order details, such as delivery date or address, provided that the order has not already been prepared or dispatched. Please note that amendments may result in delays or additional charges.

Our Right to Cancel: We reserve the right to cancel any order for reasons including, but not limited to, unavailability of products, inability to deliver to the requested address, or payment failure. Where an order is cancelled by us, you will be notified as soon as possible and be entitled to a full refund.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted. If you are not satisfied with the quality of the flowers received, please notify us within 24 hours of delivery with photographic evidence where possible. Where flowers are found to be faulty or not as described, we will provide a replacement or refund, as appropriate. Our aim is your satisfaction and we handle complaints on a case-by-case basis.

Liability

We take great care in preparing and delivering your order. However, to the fullest extent permitted by law, Flowers Isle of Dogs shall not be liable for:

• Any indirect, special or consequential loss or damage arising from our services;
• Delay or failure in performing our obligations where such failure results from circumstances beyond our reasonable control (including but not limited to weather, traffic, strikes, or events outside our direct influence);
• Any loss arising from your provision of an incorrect delivery address or other inaccurate details;
• Non-delivery where recipients are not available and no safe delivery options have been arranged.

Our total liability in respect of any claim arising from an order shall not exceed the value of the order in question. Nothing in these terms limits or excludes our liability for death or personal injury resulting from our negligence, or for any other matter which cannot lawfully be excluded.

Intellectual Property

All content on the Flowers Isle of Dogs website, including text, images, logos, and product descriptions, is the intellectual property of Flowers Isle of Dogs or its licensors. No part of the website or its contents may be copied, reproduced or used for any purpose without explicit written permission.

Privacy and Data Protection

Your privacy is very important to us. We collect and process your personal information in accordance with UK data protection laws. Please refer to our Privacy Notice for details on how we collect, use and keep your data safe. By using our service, you consent to such processing.

Third Party Services

We may use third-party providers to assist with payment processing, product delivery, or other aspects of our service. We do not accept responsibility or liability for any actions of such third parties, except as required by law. Where we use third-party services, their own terms may also apply.

Variation of Terms

We reserve the right to change, modify, or update these Terms & Conditions at any time without prior notice. Any updates will be posted on our website. It is your responsibility to review the terms periodically. Continued use of our website and services constitutes acceptance of the updated terms.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from or relating to these terms, or your use of the Flowers Isle of Dogs online flower delivery service, shall be subject to the exclusive jurisdiction of the English courts.

General

If any provision of these Terms & Conditions is found to be invalid, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

Contact and Customer Service

If you have any queries regarding these terms or require further information regarding our online flower delivery service throughout Isle of Dogs and the surrounding areas, you may contact us using the details provided on our website. We aim to respond promptly and to resolve any issues to your satisfaction.

Note: These Terms & Conditions apply to all customers of Flowers Isle of Dogs across the Isle of Dogs and nearby locations. Thank you for choosing us for your online flower delivery needs.